Legal

Privacy Policy

Last Updated: October 28, 2025

Introduction

Welcome to CrowdLab ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. CrowdLab is a service that allows users to test their social media content using AI personas to predict how real people might react.

By using CrowdLab, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

2.1
Account Information

When you create an account, we collect:

  • •Email address
  • •Name (if provided)
  • •Password (encrypted and stored securely)
  • •Profile information you choose to provide

2.2
OAuth and Social Media Integration

When you connect your account using Google or Facebook OAuth, we may collect:

  • •Your name and email address from your Google or Facebook account
  • •Profile picture (if you grant permission)
  • •Basic profile information as permitted by the OAuth provider

We only request the minimum permissions necessary to provide our services. We do not post to your social media accounts without your explicit consent, and we do not access your private messages or contacts.

2.3
Content and Usage Data

We collect and store:

  • •AI Personas: All personas you create, including their characteristics, backgrounds, and behavioral parameters
  • •Test Content: Social media content you submit for testing (text, images, videos, or other media)
  • •AI Responses: Generated responses from AI personas to your test content
  • •Interaction Data: How you interact with our platform, including features used and time spent
  • •Test History: Records of all content tests you run and their results

2.4
Automatically Collected Information

  • •IP address and device information
  • •Browser type and version
  • •Operating system
  • •Cookie data and similar tracking technologies
  • •Usage statistics and analytics data
How We Use Your Information

We use the collected information for the following purposes:

  • •Service Delivery: To provide, maintain, and improve our AI persona testing service
  • •Account Management: To create and manage your account, authenticate users, and provide customer support
  • •AI Processing: To generate AI persona responses to your test content
  • •Analytics and Improvement: To analyze usage patterns and improve our algorithms and user experience
  • •Communication: To send you service updates, security alerts, and support messages
  • •Legal Compliance: To comply with legal obligations and enforce our terms of service
  • •Security: To protect against fraud, abuse, and security threats
🔒 Data Storage and Security

We implement industry-standard security measures to protect your personal information:

  • •All data is encrypted in transit using SSL/TLS
  • •Passwords are hashed and encrypted
  • •Data is stored on secure servers with access controls
  • •Regular security audits and updates

Your persona data, test content, and AI responses are stored securely and associated with your account. We retain this data to provide you with a history of your tests and to improve our service.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • •Service Providers: With third-party vendors who help us operate our service (e.g., cloud hosting, AI processing)
  • •Legal Requirements: When required by law, court order, or governmental authority
  • •Business Transfers: In connection with a merger, acquisition, or sale of assets
  • •With Your Consent: When you explicitly authorize us to share your information

All service providers are contractually obligated to maintain the confidentiality and security of your information.

⚖️ Your Rights and Choices

You have the following rights regarding your personal information:

Access

Request a copy of the personal data we hold about you

Correction

Update or correct inaccurate information

Deletion

Request deletion of your account and associated data

Export

Download your personas, test content, and results

Opt-Out

Unsubscribe from marketing communications

OAuth

Disconnect Google or Facebook integrations at any time

To exercise these rights, please contact us at the email address provided below.

Data Retention

We retain your information for as long as your account is active or as needed to provide our services. When you delete your account:

  • •Your account information is permanently deleted within 30 days
  • •Your personas, test content, and AI responses are permanently deleted
  • •We may retain anonymized aggregate data for analytics purposes
  • •We may retain certain information if required by law
Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • •Keep you logged in
  • •Remember your preferences
  • •Analyze site traffic and usage patterns
  • •Improve our service

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our service.

Third-Party Services

Our service integrates with third-party platforms:

Google

For authentication and account creation

Facebook

For authentication and account creation

AI Providers

For generating persona responses

These third parties have their own privacy policies. We are not responsible for their practices, and we encourage you to review their policies.

Children's Privacy

CrowdLab is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that your data receives an adequate level of protection.

California Privacy Rights
CCPA

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • •Right to know what personal information is collected
  • •Right to know if personal information is sold or disclosed
  • •Right to opt-out of the sale of personal information
  • •Right to deletion of personal information
  • •Right to non-discrimination for exercising your rights

We do not sell your personal information.

GDPR Compliance
European Users

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • •Legal basis for processing: Consent and legitimate interests
  • •Right to access, rectify, erase, and restrict processing
  • •Right to data portability
  • •Right to object to processing
  • •Right to withdraw consent at any time
  • •Right to lodge a complaint with a supervisory authority
Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • •Posting the new Privacy Policy on this page
  • •Updating the "Last Updated" date
  • •Sending you an email notification (for material changes)

Your continued use of CrowdLab after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us
Have questions about our privacy practices?

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email
privacy@crowdlab.com
Service
CrowdLab
Consent

By using CrowdLab, you consent to this Privacy Policy and agree to its terms.